Terms of Service

Preamble

These Terms of Service (hereinafter "ToS") govern access to and use of the Odavent platform, accessible at https://odavent.com, published and operated by Odavent.

By accessing the platform, creating an account, or using any of our services, you acknowledge that you have read, understood, and accepted these ToS without reservation. If you do not accept these terms, you must not use the platform.

These ToS apply to all users, whether Organizer (subscribed client) or Attendee (invited to an event via the platform).

1. Definitions

"Odavent" or "Platform": refers to the SaaS event management service accessible at https://odavent.com and its associated applications.
"Organizer": any legal or natural person who has subscribed to a paid plan to create and manage events via the platform.
"Attendee": any person invited to an event managed via the platform, using the mobile app or dedicated portal.
"User": a generic term for any Organizer or Attendee.
"Content": all data, text, images, files, attendee lists, event information published or imported on the platform.
"Services": all features offered by the platform (event management, accreditation, badges, check-in, analytics, etc.).
"Subscription": paid access to the Services according to the chosen pricing plan.

2. Platform Access and Account Creation

2.1 Access conditions

Access to the platform is reserved for persons of legal age (18 years or older) with the legal capacity to contract. By creating an account, you declare that you meet these conditions.

2.2 Organizer account creation

To access the full features of the platform, the Organizer must create an account by providing accurate, complete, and up-to-date information:

Full name and valid professional email address
Organization name and details
Acceptance of these ToS and the Privacy Policy

2.3 Account security

You are solely responsible for the confidentiality of your login credentials. You agree to:

Not share your credentials with third parties
Use a strong password and change it regularly
Immediately notify Odavent of any unauthorized use of your account at: [email protected]

Odavent shall not be held liable for damages resulting from unauthorized use of your account due to a failure to comply with your security obligations.

3. Description of Services

3.1 Main features

The Odavent platform offers the following features to Organizers:

Create and manage events (in-person, virtual, hybrid)
Attendee management: import, invitations, accreditation
Custom badge generation and printing
Attendee check-in (QR code scanning, mobile app)
Session and agenda management
Speaker management
Forms, surveys, and live polls
Exhibitor, partner, and sponsor management
Virtual events with engagement (chat, Q&A, polls)
Analytics dashboard and reports
Companion mobile app for attendees

3.2 Service evolution

Odavent reserves the right to modify, improve, or discontinue all or part of the Services, with or without notice for minor improvements. For any substantial modification, 30 days' notice will be given to active Organizers.

4. Subscriptions and Billing

4.1 Pricing plans

Access to the Services is conditional upon subscribing to a paid plan as available at https://odavent.com/pricing. Prices are displayed in FCFA (XOF), EUR, and USD depending on your region.

4.2 Payment methods

Payments are accepted via the following methods:

Mobile Money: Orange Money, Wave, MTN Money (West Africa markets)
International credit card (Visa, Mastercard) via Stripe
CinetPay for local African payments

All subscriptions are due at the date of subscription. Payments are non-refundable unless expressly stated otherwise.

4.3 Renewal and cancellation

Subscriptions are renewable according to the chosen period (monthly or annual). You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period. No prorated refund will be made except in cases of force majeure.

4.4 Late payment

In case of non-payment at the due date, Odavent reserves the right to suspend access to the Services after a 7-day grace period and email notification. Data is retained for 30 days after suspension before permanent deletion.

5. Organizer Obligations and Responsibilities

5.1 Compliant use

The Organizer agrees to use the platform in compliance with these ToS, applicable laws, and best practices. The Organizer shall not:

Use the platform for unlawful, fraudulent, or immoral purposes
Import attendee data without their prior consent
Publish illegal, defamatory, discriminatory, or rights-infringing content
Attempt to circumvent the platform's security measures
Use unauthorized robots, scripts, or automated extraction tools
Resell or sublicense access to the platform without written authorization from Odavent

5.2 Responsibility towards attendees

The Organizer is solely responsible for:

The content of events created on the platform
The legality of collecting and processing attendee data
Obtaining necessary consent before any data import
Communications sent to attendees via the platform
Fulfilling commitments made to attendees

5.3 Imported content

The Organizer warrants that they hold all necessary rights to the content (logos, images, lists, files) imported to the platform. They grant Odavent a limited, non-exclusive, and revocable license to host and process such content solely for the purpose of providing the Services.

6. Intellectual Property

6.1 Odavent's rights

The Odavent platform, its source code, design, trademarks, logos, domain names, algorithms, databases, and all content produced by Odavent are and remain the exclusive property of Odavent and are protected by applicable intellectual property laws. Any unauthorized reproduction, representation, modification, adaptation, translation, or exploitation, in whole or in part, is strictly prohibited.

6.2 Organizer's rights

The Organizer retains full ownership of their data and content imported to the platform. Odavent claims no ownership rights over such content. The subscription grants the Organizer a personal, non-exclusive, non-transferable license limited to the duration of the subscription.

6.3 Data return

Upon subscription termination, the Organizer may export all their data within 30 days using the export tools available on the platform. After this period, data may be permanently deleted.

7. Availability, Maintenance, and SLA

7.1 Availability

Odavent commits to ensuring platform availability 24/7 with a target uptime (SLA) of 99.5% per month for Business and Premium plans.

7.2 Maintenance

Scheduled maintenance operations may result in temporary interruptions. Odavent commits to:

Notify Organizers at least 48 hours in advance for any planned maintenance
Perform scheduled maintenance outside peak hours (preferably between 00:00 and 06:00 UTC)
Communicate in real-time about incidents via odavent.com/status

7.3 Force majeure

Odavent shall not be held liable for unavailability resulting from circumstances beyond its reasonable control: natural disasters, third-party infrastructure failures, cyberattacks, government decisions, etc.

8. Limitation of Liability

To the extent permitted by applicable law:

Odavent provides the platform "as is" and does not guarantee it will be free of errors or interruptions
Odavent is not responsible for indirect damages, loss of profit, data loss, or intangible harm resulting from the use or inability to use the platform
Odavent's total liability to an Organizer shall not exceed the amounts actually paid by that Organizer in the 12 months preceding the triggering event

9. Personal Data

The processing of personal data in connection with the use of the platform is governed by our Privacy Policy, available at https://odavent.com/privacy. Odavent acts as data controller for Organizer data and user accounts, and as data processor for attendee data imported by Organizers.

10. Confidentiality

Each party agrees to keep confidential all information of a confidential nature received from the other party in connection with the use of the platform. This confidentiality obligation survives termination of these ToS for a period of 3 years.

11. Account Suspension and Termination

11.1 Termination by Organizer

The Organizer may cancel their subscription at any time from their account settings. Cancellation takes effect at the end of the current billing period. Data remains accessible in read-only mode for 30 days after cancellation.

11.2 Suspension or termination by Odavent

Odavent reserves the right to suspend or terminate an account in case of:

Violation of these ToS
Fraudulent or illegal activity
Persistent non-payment (after formal notice)
Conduct detrimental to third-party rights or Odavent's reputation

In case of serious violation, suspension may be immediate. In other cases, 15 days' notice is given with the opportunity to rectify.

11.3 Effects of termination

Upon effective termination:

Access to the Services is terminated
The Organizer has 30 days to export their data
After this period, data is deleted in accordance with our Privacy Policy

12. Changes to the ToS

Odavent reserves the right to modify these ToS at any time. In the event of a substantial modification, Organizers will be notified by email and via a platform notification at least 30 days before the new terms take effect. If you do not accept the new terms, you may cancel your subscription without penalty before the effective date.

13. Applicable Law and Dispute Resolution

13.1 Applicable law

These ToS are governed by and interpreted in accordance with Ivorian law, including:

Law No. 2013-546 of July 30, 2013, on electronic transactions
Law No. 2013-450 of June 19, 2013, on the protection of personal data
The Ivorian Civil Code for general contractual matters

For Organizers established in the European Union, the mandatory provisions of the law of their country of residence also apply.

13.2 Amicable resolution

In case of a dispute relating to the interpretation or performance of these ToS, the parties agree to seek an amicable solution within 30 days from notification of the dispute by email to [email protected].

13.3 Competent jurisdiction

Failing amicable resolution, any dispute shall be submitted to the exclusive jurisdiction of the competent courts of Abidjan (Ivory Coast), unless mandatory legal provisions applicable to the User dictate otherwise.

14. Miscellaneous Provisions

These ToS, together with the Privacy Policy, constitute the entire agreement between the parties.
If any provision of these ToS is declared null or unenforceable, the other provisions remain in full force.
Odavent's failure to exercise a right under these ToS does not constitute a waiver of that right.
The Organizer may not assign any of their rights or obligations under these ToS without Odavent's prior written consent.

15. Contact and Support

Email: [email protected]
Website: https://odavent.com
Support: https://odavent.com/support
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